Concierge support

Real people, fast answers.

Pre-purchase eligibility questions, activation issues or refund requests — reach us on WhatsApp, by email, or open a tracked ticket from your account.

WhatsApp concierge

Typical reply in under 15 minutes, 9am–11pm daily.

Start a chat →

Email support

For refund requests and billing records. Replies within one business day.

support@vaultly.store

Security notice

Vaultly staff will never ask for your provider account password, a one-time code, or your full card number. Report any such request immediately.

Open a support ticket

Tracked end-to-end with a ticket number and full reply history.