Contact
Talk to us before or after you order.
Questions about eligibility, supported regions, delivery time or a refund? Use whichever channel suits you. For anything tied to an existing order, a support ticket keeps the full history against your account.
Best for refund requests and anything needing a written record.
support@vaultly.storeBest for quick pre-purchase questions.
Open a chat →Support ticket
Tracked against your account with a ticket number and reply history.
Open a ticket →Response times
Support tickets and email are answered within 1 business day. Refund requests receive a decision within 2 business days.
Security note
Vaultly staff will never ask for the password to your account with a service provider, a one-time code, or your full card number. If you receive such a request in our name, do not reply to it and contact us at support@vaultly.store.