Refund Policy

1. When you are eligible for a refund

• Your order was not delivered within the delivery time stated on the product page.
• The access we delivered does not work, and we cannot supply a working replacement.
• We cancelled your order because the plan is not available in your region or you did not meet the stated eligibility requirements.

2. When you are not eligible

• You changed your mind after working access was delivered.
• You did not meet the eligibility requirements that were listed on the product page before checkout.
• Access was withdrawn by the service provider because their terms were breached, or because access was shared beyond what the plan allows.

3. Deadline for requests

Refund requests must be submitted within 7 days of the order date.

Requests submitted after this window can still be raised as a support ticket, but a refund is not guaranteed and will be assessed individually.

4. How to request a refund

Open a refund request from the order in your dashboard, or send your order number to our support email. Include a short description of the problem.

5. Processing time

We review every request and reply within 2 business days. Approved refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

6. Partial refunds

Where access worked for part of a twelve-month plan and then stopped through no fault of yours, we may offer a partial refund covering the unused portion, calculated on a pro-rata monthly basis.

7. Cancellations by us

If we cancel your order because the plan is unavailable in your region or cannot be fulfilled, you receive a full refund regardless of the deadline above.

8. Contact

Refund questions: support@vaultly.store. Reference your order number (format VLT-YYMMDD-NNNN).